Customer Service

At SKY IRIS, our mission is simple: to provide the highest quality and most stylish products and excellent service to our customers. We take great pride in our company, our commitment to customer service and in the products we sell. Our online home decor store is designed to provide you with a safe and secure environment to browse our product catalog.

SKY IRIS is an actual boutique.  We are located in beautiful Bay Harbor, Michigan located on the northern shores of Lake Michigan.  We retail fine home, kids, and teen decor and accessories. We think SKY IRIS is a pretty special place, and our customers do, too!  We've only picked our favorite products that offer quality and style.  We hope you enjoy searching through our products to find something that's perfect for you or your loved one.  Enjoy! And, please let us know if we can help you find something - even if we don't carry it, we are always available to help you find it!  We love working with customers to find unique home decor and help with home decorating ideas.

 

CUSTOMER SERVICE

SKY IRIS values you as a customer and customer satisfaction is our top priority.  We want you to be completely satisfied with your home decor purchase. 

If you have any questions, are searching for a particular item, or would like to place an order by phone, you may reach us at 231.487.0805, Monday-Friday 10am-5pm (Eastern Time) and Saturday 10am-5pm.  Feel free to email us anytime at info@skyiris.com.

Interested in visiting our physical boutique and enjoying fabulous Bay Harbor?  For more information, visit: www.villageatbayharbor.com

Payment Options

We gladly accept Paypal, Visa, Mastercard, American Express, and Discover.  If you would like to pay by personal check, please call us to place an order by phone.  We must receive payment prior to shipment.  When placing orders through our website, your credit card is charged at the time the order is processed.

We process your order as soon as possible.  You will receive an e-mail notification once the order has been placed.  Please contact us as soon as possible if you have any questions.

Return and Exchange Policies

If you are not completely satisfied with your purchase you may return unused and unwashed merchandise in its original condition and packaging, for a refund, exchange or store credit within 14 days of item receipt.  Unfortunately, we must deduct shipping costs from your refund amount.  This also applies to items that were shipped to you with “Free Shipping” promotions.  We will deduct shipping costs from your total refund amount.  Unfortunately, we cannot accept returns on custom, made-to-order, and furniture orders.  In our product descriptions, we have included information if this policy applies.  You must contact SKY IRIS for return approval prior to shipment.

If you decide to return an item, please contact us within (14) fourteen business days of receipt of the item and we will issue you a Return Authorization Number (RAN).  An RAN is valid for (10) ten business days and the item must be returned within (10) days.  Customers are required to pay return shipping charges.  If you return an item that has not been issued an RAN or is after (10) ten days or the item has been used or otherwise poor/damaged condition, SKY IRIS will not issue you a refund for the product’s cost.

Some returned items may incur a restocking fee (generally 25% of the item's price) plus return shipping fees.  We have noted in our product descriptions whether a restocking fee applies.   

Sale and Clearance Items

All sale and clearance items are considered final sale and cannot be returned or exchanged.

Custom, Made-to-order, and Furniture Items

Custom-designed furnishings, bedding, accessories, select gifts, and other made-to-order items cannot be returned or exchanged. Items that are custom are noted as such in the product descriptions.

Cancellation Policy - A customer may cancel a custom, made-to-order or furniture order within two (2) days of purchase order date for a full refund.  After two (2) days, the sales order is FINAL and no refund will be given. After (2) two days, all custom, made-to- order and furniture orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages.  

For many items, we provide fabric swatches and samples.  Please contact us if would like any samples.  We are here to help you!

Shipping Information

Shipping fees are based on your total order cost and apply to ground shipping costs.  We are able to express ship many items, so please contact us if you need an item in a hurry. 

Local Store Pickup - We offer local customers the option of store pickup as a wonderful convenience.  With the exception of freight cost for large items, local pickup is a free service.

We normally ship without a signature required.  If a special product does require a signature, we will try to notify you of this requirement and the ship date.

Delivery

Shipping of items that are ordered at the same time may not be packaged together.  Merchandise may be shipped directly from the manufacturer and arrive to you separately from other merchandise shipped directly from our store.

We try to give accurate lead times for custom orders and furniture, but lead times are not a guarantee of a specific delivery date from the manufacturer.   In addition, many of our products ship directly from the manufacturer and we cannot guarantee an exact delivery date, but have given estimates of delivery times in product descriptions. If an item becomes backordered, SKY IRIS will notify you as soon as possible.

Please inspect merchandise for any damages that might have occurred during shipping.  It is very important to inspect and note any damages upon delivery receipt.  Any damage must be recorded on the receipt by the delivery driver otherwise neither SKY IRIS, the manufacturer, nor the delivery company will be held liable.  Damage not noted on delivery receipt will be determined to be customer damage, and not warranted.  You must notify SKY IRIS concerning any visible defects or variances to order details within (7) days or any warranties will not be issued with the manufacturer.

Freight charges are based on residential delivery.  Our residential freight delivery includes shipment to your home address and delivery through your doorway/threshold.  For white glove delivery and special options, please contact us for delivery needs and costs.

Backorders - In case a product is backordered, we will notify you right away with an estimated ship date.  You have the option to cancel a backordered item, if it has not already shipped, by either email at  info@skyiris.com or by phone at 231.487.0805 or 887.457.0805 toll free.

Fabrics and Finishes

Please note that fabrics and finishes may appear slightly different than product samples due to monitor and/or printing differentiations.  Also, fabric and finisher manufacturing processes may include slight differentiations in fabric and finishes swatches and samples.

Measure to Ensure Fit

You are responsible to ensure that your new furniture and accessories fit in the desired room as well as through doorways, stairways, elevators, and hallways.

Product Error

If your custom order or furniture does not arrive with the specifications you selected when ordering, SKY IRIS reserves the right to have the item replaced or reshipped at no additional charge to you.  Please contact us immediately.

 

MEDIA COVERAGE:  For inquiries, please email: info@skyiris.com - thank you!

Designer Trade

We love working with interior designers!  Contact us to learn about designer discounts
and how we can help you source unique home accessories and décor for your
clients.  Email info@skyiris.com or call 231.487.0805.